HP PSC and Officejet Readme
This document contains hardware and software information about the HP
PSC and OfficeJet for Windows 98, Windows 98 Second Edition, Windows Me,
Windows 2000, and Windows XP.
Contents
Minimum System Requirements
Microsoft Windows 2000 Service Pack 2
Using Internet Explorer 5.0 or Higher is Required
Install Software First
Install a Different Language from the
Operating System Language
Install HP PSC or
OfficeJet On Windows XP after Upgrading from Windows 98, Windows 98 Second
Edition, Or Windows Millennium Edition
Install PSC
or OfficeJet on Windows XP Professional Edition after Upgrading from Windows
2000
Installing and Uninstalling
HP PSC or OfficeJet with HP Photosmart Printers
Installing Adobe Acrobat Reader®, Version
5.0
What Should I Do if the Installation Fails and I see
the "Red X"?
Laptop USB Port
Installation Message Says That Your System does
not Meet Minimum System Requirements
"Minimum
System Requirements" Message Appears When Installing on Systems with a K6-2
Processor
For Windows 2000 Users: Digital
Signature Not Found Screen
Microsoft Windows 95 Not Supported
Microsoft Windows NT Not Supported
DOS Print Functionality Not Supported
Display Printer Properties
Automatically Crop Scanned Images
48-Bit Images
Scanning to the
PC Using the Automatic Document Feeder Is Not Supported
HP Memories Disc Will Not Function Correctly Until You
Reboot Your PC After Installation
For More Information
HP Software License Agreement
Setup and System
Requirements
Minimum System Requirements
Listed below are the minimum (and recommended) system requirements:
Windows Systems
- Any Intel® Pentium® II or Celeron™ processor (Pentium
III or higher recommended)
- Windows 98, Windows 98 Second Edition, Windows Me, and 32 MB RAM (64
MB RAM or higher recommended)
- Windows 2000 Professional (with Service Pack 2* or higher)
and 64 MB RAM (128 MB or higher recommended)
- Windows XP (Home Edition and Professional) and 64 MB RAM (128 MB or
higher recommended)
- 400 MB available hard disk space, plus 50 MB for full-color scanning
- CD-ROM drive
- 800 x 600 monitor (24-bit color recommended)
- Soundcard and Internet access recommended
- Local connection requires an available USB port on your PC.
Alternatively, if you choose to connect using a parallel port, ECP must
be enabled. A parallel connection is available only on certain PSC or OfficeJet
models. For network connections, you will use the HP JetDirect 200m print
server connector, which may come with the PSC or OfficeJet, depending on the
model.
- For Windows 2000, Service Pack 2 or later must be installed.
Microsoft Windows 2000 Service Pack 2
Periodically, Microsoft releases Service Packs that contain upgrades and
fixes for released operating systems. Windows 2000 Service Packs are available
from Microsoft http://www.microsoft.com/windows2000/
Using Internet Explorer 5.0 or Higher is
Required
The scan previewer and product tour will not function correctly if you
are using IE 4.0 or lower. Please upgrade to Internet Explorer 6.0, which is
available from Microsoft http://www.microsoft.com/windows/ie
Software Installation
Install Software First (USB )
For USB connections, install the software from this CD before
connecting the PSC or OfficeJet to your computer. Please follow the directions
on the Setup Poster for detailed step-by-step installation instructions.
Install a Different Language
from the Operating System Language
The PSC or OfficeJet chooses which language to install based on your
operating system language. If you wish to install the software in a language
that is different from your operating system, follow these steps:
- Click Cancel when the first PSC or OfficeJet installer dialog
appears.
- Double-click on the My Computer icon on your desktop.
- Right-click on the CD-ROM drive icon and select another language.
Install HP PSC or OfficeJet on Windows XP Home
Edition after Upgrading from Windows 98, Windows 98 Second Edition, or Windows
Millennium Edition
If you plan to upgrade from Windows 98, Windows 98SE, or Windows ME to
Windows XP, uninstall the HP PSC or OfficeJet software before you
upgrade.
If you have already upgraded to Windows XP Home Edition without
uninstalling HP PSC or OfficeJet software first, please read the following
instructions to find out how to correctly install your software.
- Keep the HP PSC or OfficeJet connected to your PC and make sure that
the device is turned on.
- Click on the Start button and click on Control Panel.
- In the Control Panel, click on Add or Remove Programs.
- In the Add or Remove Programs window, click on HP PSC or OfficeJet
and click Remove.
- When the windows confirmation message appears, click Yes to confirm
that you want to remove the old software.
- When Windows XP finishes uninstalling the old software, close the Add
Remove Programs window then close the Control Panel.
- Delete the icon for the HP PSC or OfficeJet from the Windows desktop.
- Delete any other associated shortcuts: Select Start, Programs,
Hewlett-Packard and then HP PSC or OfficeJet; then right-click on HP PSC or
OfficeJet and choose delete.
- Reboot the PC.
- Navigate to the location where the HP PSC or OfficeJet software files
are installed. (The files are typically installed in C:\Program
Files\Hewlett-Packard\.)
- Delete the following: Shared folder, HP PSC or OfficeJet folder,
DevMgr.ini. file
- From the Windows desktop, right-click My Computer and select
Properties.
- In the System Properties window, click on the Hardware tab.
- In the Hardware tab click on Device Manager.
- To connect your HP PSC or OfficeJet via a USB port:
- Select the entry IEEE 1284.4 compatible printer, located in
IEEE 1284.4 compatible printers (if present). Right-click, and select
Uninstall.
- Select the entry DOT4 USB Printing Support, located in under
IEEE 1284.4 devices (if present). Right-click, and select Uninstall.
- Select the entry Generic IEEE 1284.4 printing support, located
in Other devices (if present). Right-click, and select Uninstall.
- Close the Device Manager window.
- Close the System Properties window.
- Insert the HP PSC and/or OfficeJet CD into the drive.
- Follow the instructions on the setup poster to install the HP PSC or
OfficeJet XP solution.
Install HP PSC or OfficeJet on Windows XP
Professional Edition after Upgrading from Windows 2000
If you plan to upgrade from Windows 2000, uninstall and disconnect the
HP PSC or OfficeJet software before you upgrade.
If you have already upgraded to Windows XP Professional Edition without
uninstalling the HP PSC or OfficeJet software first, please read the following
paragraphs to find out how to correctly install your software.
- The first time that you log into Windows XP Pro, the operating system
will detect the HP PSC or OfficeJet if it is still connected to the PC. If this
happens, click the Cancel button on the Found New Hardware Wizard dialog.
- Disconnect the HP PSC or OfficeJet from your computer.
- Click on the Start button then click on Control Panel.
- In the Control Panel, click on Add or Remove Programs.
- In the Add or Remove Programs window, click on the HP PSC or
OfficeJet entry.
- Click on Change/Remove.
- Make sure that the HP PSC or OfficeJet is disconnected from the PC
then click OK to proceed. Windows XP will now uninstall the old software.
- When Windows XP has finished uninstalling the old software, close the
Add Remove Programs window and then close the Control Panel.
- Reboot the PC.
- Navigate to the location where the HP PSC or OfficeJet software files
are installed. (The files are typically installed in C:\Program
Files\Hewlett-Packard.)
- Delete the following: Shared folder, HP PSC or OfficeJet folder, and
the DevMgr.ini. file.
- Delete the icon for the HP PSC or OfficeJet from the Windows XP
desktop.
- Delete any other associated shortcuts: Select Start, Programs,
Hewlett-Packard and then HP PSC or OfficeJet; then right-click on HP PSC or
OfficeJet and choose delete.
- Follow the instructions on the setup poster to install the HP PSC or
OfficeJet XP solution.
Installing and Uninstalling
HP PSC or OfficeJet with HP Photosmart Printers
You may install this product with an HP Photosmart printer, but if you
uninstall the Photosmart software, some shared drivers may be deleted. If this
happens, you will need to re-install the HP PSC or OfficeJet software.
Installing Adobe Acrobat Reader®,
Version 5.0
You can install Acrobat Reader from the HP PSC or OfficeJet software CD
using the following steps.
- Insert the HP PSC or OfficeJet software CD into your system.
- In Explorer, open the CD icon and go to the following path:
../Setup/ReadIris75/ACROREAD/.
- In the ACROREAD folder, double-click on the ar500 executable file for
the language that you want to install. (The language is indicated in the file
name. For example, to install the English version, you would double-click
"ar500enu.exe.")
- Follow the installation instructions.
Troubleshooting
What Should I Do if the Installation Fails and I
See the "Red X"?
- Verify that the USB cable is properly connected to the PC and the HP
PSC or OfficeJet (refer to setup poster for assistance).
- Verify that the HP PSC or OfficeJet is powered up and on (the LCD
should have something in the display).
- Low-speed, low-powered USB ports could be the cause of the problem.
In some cases, USB ports on the front of the computer may not provide enough
power. Use one of the USB ports on the back of the computer, or connect a
powered USB hub to the computer and then plug the HP PSC or OfficeJet into a
powered USB hub.
- Disconnect your HP PSC or OfficeJet from the computer and uninstall
the HP PSC or OfficeJet software (go to Start/Programs or All Programs (XP)
/Hewlett-Packard/HP PSC or OfficeJet Software/Uninstall Software). Re-install
the HP PSC or OfficeJet software. Please follow the instructions on the Setup
Poster, and do not connect your HP PSC or OfficeJet until instructed to do so
by the Setup Poster.
- In some cases, there may be a conflict with another USB device
(possibly another printer). Try uninstalling the other USB device and
reinstalling the HP PSC or OfficeJet software.
Laptop USB Port
Some popular laptops can contain low-speed, low-power USB ports.
If you plug a high-speed device into a low-speed, low-power USB port, you may
see a Microsoft Windows General Protection Fault. To avoid this, do not plug
the HP PSC or OfficeJet directly into these types of laptops. Instead,
connect a powered USB hub to the laptop and then plug the HP PSC or OfficeJet
into the powered USB hub.
Installation Message Says that your
System does not Meet Minimum System Requirements
When installing the HP PSC or OfficeJet, you may receive a message
indicating that your system does not meet minimum system requirements.
Installing the HP PSC or OfficeJet on a system that does not meet the minimum
system requirements may cause the HP PSC or OfficeJet software to run very
slowly and/or behave undesirably. If you want to force the installation to
continue and bypass this system check, do the following:
- Click OK when the system requirements message appears.
- Double-click on the My Computer icon on your desktop.
- Right-click on the CD-ROM drive icon and select "Install Without
Verifying System Requirements".
Please note: If your system does not meet minimum requirements
this may either result in reduced performance from your HP PSC or OfficeJet, or
the HP PSC or OfficeJet not working at all.
"Minimum System Requirements" Message
Appears when Installing on Systems with a K6-2 Processor
When installing the HP PSC or OfficeJet on a system with a K6-2
processor, you may encounter a message indicating that your system does not
meet minimum requirements. The K6-2 processor actually does meet the minimum
system requirements. Review the minimum system
requirements listed in this document. If your system does meet these
requirements, launch Explorer and right-click the CD icon, then select "Install
Without Verifying Requirements" to install the software.
For Windows 2000 Users: Digital
Signature Not Found screen
On computers using Windows 2000, a "Digital Signature Not Found" screen
may appear. If this happens, click “Yes” to continue. HP has tested
this software and it is compatible with Windows 2000.
Operating Systems Not
Supported
Windows 95 Not Supported
The HP PSC or OfficeJet is not supported on Microsoft Windows 95.
Windows NT Not Supported
The HP PSC or OfficeJet is not supported on Microsoft Windows NT.
DOS Print Functionality Not
Supported
Your HP PSC or OfficeJet does not support printing from DOS, printing
from DOS programs, or printing from a DOS box within Windows.
Product Features
Display Printer Properties
After you click the Properties button in the Print dialog box, you may
experience a delay before the HP PSC or OfficeJet dialog box is displayed. This
is normal behavior.
Automatically Crop Scanned Images
The automatic crop feature sometimes crops more than you might expect.
By turning off automatic cropping, you can scan the entire image:
- In the Scan window, go to the File menu, and choose Scan Settings.
- In the Scan Settings dialog box, click the Scanning tab.
- Clear the Automatically crop image check box to disable this feature
(automatic cropping is disabled when the box does not contain a check mark).
- Click OK.
- In the Scan window, go to the File menu, and choose Scan New Image to
rescan the image.
To set "automatic cropping off" as the default, use the Settings menu in
the Director.
48-Bit Images (Windows Only)
The HP PSC or OfficeJet can scan at 48-bit depth and save the file to
disk. To edit, save, or print a 48-bit image, a third-party application, such
as Adobe Photoshop, is required. For additional information on 48-Bit images
and third-party applications, visit the HP website described in the "For More
Information" section.
Scanning to the PC Using the Automatic
Document Feeder is not Supported
The HP OfficeJet doesn't support scanning from the ADF to the PC. In
order to scan to the PC, place your original on the scanner glass.
HP Memories Disc Will Not Function
Correctly Until You Reboot Your PC After Installation
In order to run and use the HP Memories Disc application, you will need
to reboot you PC after the initial installation of the PSC or OfficeJet
software.
More
Information, and the HP Software License Agreement
For More Information
The following HP website provides information on support, software
upgrades, software installation/uninstall, Frequently Asked Questions (FAQs),
Windows 2000, Windows XP, Mac OS 10, new operating system support and general
support information for your HP PSC or OfficeJet.
http:\\www.officejetsupport.com
HP Software License
Agreement
- This License is granted in return for purchase of the associated HP
PSC or OfficeJet or payment of the appropriate fee as specified by HP.
- In return for the above consideration, HP grants a non-exclusive
right to use one copy of the Software with any computer connected to an HP PSC
or OfficeJet.
- This License binds the customer who opens this Software package and
any transferee authorized pursuant to section 8 below. For purposes of this
License:
- The term "user" means such customer and any authorized transferee;
and
- The term "use" means storing, loading, installing, executing, or
displaying the Software.
- The term "Software" means all programs, files, and executables
supplied by HP (via CD, diskette, the Internet, or any other method) in
connection with the HP PSC or OfficeJet.
- The Software may not be duplicated or copied except for purposes of
archival, backup, error identification, or replacement of defective media. All
copies of the Software must bear the copyright and other proprietary notices on
or in the original media as well as any restricted-rights legends on or in the
original media.
- This License does not include the right to updates, upgrades, or
other enhancements. However, this License does apply to any update, upgrade, or
other enhancement if provided by HP.
- This License confers no title or ownership in the Software, and
confers no rights whatsoever in any associated source code or in any other
intellectual property of HP or its third-party supplier(s). This License is not
a sale of any rights in the Software.
- The Software may not be disassembled, decompiled, decrypted, or
reverse engineered unless HP's prior written consent is either obtained or not
required by law. Upon request, the user will provide HP with reasonably
detailed information regarding any disassembly, decompilation, decryption, or
reverse engineering.
- This License is transferable subject to HP's prior written consent
and payment to HP of any applicable transfer fee(s), and subject to the
transferee's agreement in writing to the terms and conditions of this License.
Upon any such transfer, the transferor will immediately deliver all copies of
the Software to the authorized transferee, and the transferor's rights under
this License will automatically terminate. This License is also binding on any
involuntary transferee.
- Any third-party supplier of the Software may protect its rights in
the Software against violations of this License, including any infringement of
the third-party supplier's copyright(s).
- HP may terminate this License upon notice to the user for failure to
comply with this License. Immediately upon the termination of the License, the
user will destroy or return to HP all copies of the Software, including all
copies from any adaptation into which such copies are merged (except for
individual pieces of user data in a related database).
- If the Software is licensed for use by the U.S. government, the user
agrees that the Software has been developed entirely at private expense and is
delivered as "Commercial Computer Software", as defined in DFARS 252.227-7013
or as "Restricted Computer Software", as defined in FAR 52.227-19, as
appropriate.
Windows (R) and MS Windows (R) are U.S.registered trademarks of
Microsoft Corp. Copyright (C) Hewlett-Packard Co. 2002. This information is
subject to change without notice and is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct, indirect, special,
incidental or consequential damages in connection with the use of this
material.
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